win39 Terms & Conditions

In these Terms and Conditions, the following terms shall have the meanings ascribed to them below unless the context requires otherwise:

• "win39", "the Platform", "we", "us", or "our" refers to win39 and its associated operating entities, including all services available at win39.cam and any related subdomains.
• "Member", "you", or "your" refers to any individual who has registered a win39 account or who accesses the Platform in any capacity.
• "Account" means the personal account held by a Member on the Platform, including the associated IDR wallet, transaction history, and betting records.
• "Services" means all products and features offered by win39, including but not limited to the sportsbook, live casino, slot games, togel (Indonesia's traditional numbers lottery), and any promotional or bonus features.
• "IDR" or "Rp" means Indonesian Rupiah, the sole currency used for all transactions on the Platform.
• "Bonus Funds" means any promotional credits, free spins, cashback, or reload bonuses credited to a Member's Account pursuant to a win39 promotion, subject to applicable wagering requirements.
• "KYC" means Know Your Customer, the identity and documentation verification process win39 may require members to complete before withdrawals are processed or accounts are fully activated.
• "Wagering Requirement" means the number of times a bonus amount must be wagered on qualifying games before it can be withdrawn as real-money winnings.
• "Prohibited Conduct" has the meaning ascribed in Clause 7 of these Terms.
• "Effective Date" means 1 January 2026, being the date from which Version 3.0 of these Terms applies to all Members.

Access to and use of win39 is conditional upon satisfying the following eligibility criteria at all times during your membership:

1. Age. You must be at least 21 years of age. win39 operates a strict minimum age policy consistent with responsible gaming best practices applicable to the Indonesian market. Providing false date-of-birth information is a material breach of these Terms and will result in immediate account termination and forfeiture of all balances.
2. Residency. You must be a resident of Indonesia or otherwise lawfully permitted to access online betting services. It is your sole responsibility to determine whether accessing win39 complies with the laws applicable in your jurisdiction. win39 makes no representation that its Services are lawful in all jurisdictions.
3. Legal Capacity. You must have full legal capacity to enter into a binding agreement. Persons under legal guardianship or those who have been declared legally incapacitated may not register or use win39.
4. Single Account. You may hold only one (1) win39 Account at any time. win39 reserves the right to merge or close duplicate accounts and to withhold funds pending investigation of account duplication.
5. Self-Exclusion Status. You must not be subject to any active self-exclusion order, cooling-off period, or account suspension imposed by win39 or any other gaming platform. Creating a new account while subject to self-exclusion is a material breach of these Terms.

To access the full range of win39 Services, you must register a Member Account by providing accurate, complete, and current personal information as prompted during the registration process. You agree to update this information promptly if it changes.

By registering an Account, you represent and warrant that:

• All information provided during registration is true, accurate, and belongs to you personally.
• You are not registering on behalf of a third party or using another person's identity or payment credentials.
• You meet all eligibility criteria set out in Clause 2 above.
• You have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Responsible Gaming policy.

KYC Verification. win39 may, at any time and at its sole discretion, require you to complete a KYC verification process before processing a withdrawal, activating a bonus, or raising deposit limits. KYC documentation may include a government-issued national identity card (KTP), passport, driving license, proof of address (utility bill or bank statement issued within 90 days), and bank account ownership confirmation. Failure to provide requested documents within 14 calendar days of a verification request may result in Account suspension.

Account Security. You are solely responsible for maintaining the confidentiality of your username and password. win39 will not be liable for any losses arising from unauthorized account access resulting from your failure to keep login credentials secure. You must notify win39 support immediately if you suspect unauthorized access to your Account.

All financial transactions on win39 are conducted exclusively in Indonesian Rupiah (IDR). win39 supports the following local payment methods:

• Local Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OCBC NISP, Bank Danamon.
• Digital Wallets (E-Wallets): OVO, DANA, GoPay, ShopeePay, LinkAja.

Deposit Conditions:

1. The minimum deposit amount is Rp 25.000. Deposits below this threshold will not be credited to your Account.
2. Deposits must originate from a payment account registered in your own name. Third-party deposits — regardless of the depositor's relationship to you — are strictly prohibited and will trigger a KYC review.
3. win39 does not charge deposit fees. However, your bank or e-wallet provider may apply their own transfer fees, for which win39 accepts no liability.
4. Deposit credits are typically processed within seconds for e-wallet transfers and within 5–15 minutes for bank transfers, subject to your bank's processing times and any applicable system maintenance periods.

Withdrawal Conditions:

1. The minimum withdrawal amount is Rp 50.000. Withdrawal requests below this amount will be declined.
2. Withdrawals will only be processed to a payment account registered in the same name as your win39 Account. This requirement cannot be waived under any circumstances.
3. win39 targets withdrawal processing within five (5) minutes for standard requests submitted during business hours (WIB). Complex cases, first-time withdrawals, or accounts under KYC review may take longer. win39 does not guarantee specific processing times.
4. Before your first withdrawal is processed, your Account may be subject to a standard KYC review, including identity document verification and bank account ownership confirmation.
5. win39 reserves the right to withhold withdrawal processing in cases of suspected fraud, account duplication, bonus abuse, or any other investigation conducted under these Terms.

win39 offers a range of bonuses and promotional offers to eligible Members. All bonuses are subject to the specific terms published alongside each promotion, which form part of these Terms and Conditions. In the event of any conflict between a promotion's specific terms and these general Terms, the specific promotional terms shall prevail.

General Bonus Rules:

1. Eligibility. Bonuses are available to registered, verified win39 Members aged 21 or over who meet the eligibility criteria specified in each promotion.
2. Wagering Requirements. All Bonus Funds are subject to wagering requirements before withdrawal. The applicable wagering multiplier and qualifying game contributions are stated in the individual promotion terms. As a general guide, sportsbook bets typically contribute 100%, while slots contribute 100% and live casino games may contribute between 10% and 20% — exact contributions are specified per promotion.
3. Bonus Expiry. Bonus Funds and associated wagering requirements expire within the period stated in each promotion (typically 7 to 30 calendar days). Expired Bonus Funds are forfeited without compensation.
4. One Bonus Per Promotion. Each promotional offer may be claimed once per Member, per household, per device, and per IP address, unless the promotion's terms explicitly state otherwise.
5. Abuse Prevention. win39 actively monitors for bonus abuse, including but not limited to: use of multiple accounts to claim the same promotion, exploiting mathematical errors or mis-priced odds, hedging bets across multiple accounts or platforms, and collusion between Members. Any Account found to be engaged in bonus abuse will have its Bonus Funds and any associated winnings forfeited, and the Account may be suspended or permanently closed.
6. Right to Modify or Withdraw. win39 reserves the right to modify, suspend, or withdraw any promotional offer at any time without prior notice. Any bets placed prior to the modification or withdrawal of a promotion will be settled under the terms in effect at the time of bet placement.

Seasonal promotions aligned with Indonesian cultural moments — including Idul Fitri, Ramadhan, Indonesia's Independence Day (17 August), Imlek (Chinese New Year), and Nyepi — are subject to their own promotional terms published at the time of launch.

The following general rules apply to all betting and gaming activity on win39. Product-specific rules (sportsbook, live casino, slots, togel) are published within each respective product section of the Platform and are incorporated into these Terms by reference.

1. Bet Confirmation. A bet or wager is only valid once confirmed by the win39 system and a confirmation reference is issued. Bets placed during system outages, odds errors, or technical interruptions may be voided at win39's discretion.
2. Odds and Prices. win39 reserves the right to correct obvious pricing errors at any time. If a bet has already been settled at an erroneous price, win39 reserves the right to void or re-settle the bet at the correct price. Members who deliberately exploit pricing errors are in breach of these Terms.
3. Maximum Stakes and Winnings. win39 applies maximum stake and maximum payout limits on a per-event, per-market, and per-game basis. These limits are displayed within the relevant product interface. Bets exceeding posted limits may be partially accepted or declined at win39's discretion.
4. Settlement. Sportsbook bets are settled based on the official result as declared by the relevant governing body (e.g., FIFA, AFC, AFF, PBSI for badminton, Dorna for MotoGP). In-play bets are settled based on the score or state of play at the exact moment the bet was accepted by the system.
5. Togel Rules. Daily togel draws — including Singapore Pools results — are settled based on official draw results published by the authorized draw operator. win39 is not responsible for delays in official result publication. Prize tables and payout multipliers for 2D, 3D, and 4D bet types are displayed within the togel section of the Platform.
6. Disconnection Policy. In the event of disconnection during a live casino game round, the round will be settled according to the outcome determined by the game server at the point of disconnection. win39 is not liable for losses arising from internet connectivity issues on the Member's side.

The following conduct is strictly prohibited on the win39 Platform. Engaging in any Prohibited Conduct may result in immediate Account suspension, permanent closure, forfeiture of all balances, and referral to relevant law enforcement authorities where appropriate:

• Registering more than one (1) Account on the Platform.
• Using another person's identity, payment credentials, or account to access the Platform.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Accessing the Platform while under 21 years of age.
• Using automated bots, scripts, macros, or any software that interacts with the Platform in a non-human manner without win39's prior written consent.
• Exploiting software bugs, glitches, or pricing errors for financial gain.
• Engaging in match-fixing, spot-fixing, or any activity that compromises the integrity of sporting events or live casino outcomes.
• Engaging in chip dumping, collusion, or any coordinated strategy across multiple accounts designed to circumvent the Platform's rules or game mechanics.
• Using the Platform to launder money or finance any unlawful activity.
• Engaging in abusive, threatening, or discriminatory communication directed at win39 staff or other Members.
• Attempting to reverse-engineer, decompile, or otherwise access the Platform's source code, proprietary algorithms, or backend systems.
• Circumventing any geo-restriction, IP block, or security measure implemented by win39.

All content on the win39 Platform — including but not limited to the win39 brand name, logo, website design, graphics, text, software, game content, odds data, promotional materials, and user interface elements — is the exclusive intellectual property of win39 or its licensed third-party providers (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe).

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include the right to:

• Copy, reproduce, distribute, or publicly display any Platform content without win39's prior written consent.
• Create derivative works based on Platform content.
• Use the win39 brand, logo, or trade name in any commercial context or in a manner that could cause confusion as to the source of goods or services.
• Scrape, crawl, or systematically extract data from the Platform for any purpose.

Any unauthorized use of win39's intellectual property may result in Account termination and may give rise to civil or criminal liability.

win39 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

In summary, win39 collects personal data for the following primary purposes:

• Account registration, authentication, and security.
• KYC and age verification in accordance with responsible gaming obligations.
• Processing deposits, withdrawals, and financial transactions.
• Providing customer support and responding to Member inquiries.
• Fraud detection, AML monitoring, and platform integrity.
• Personalizing the Platform experience and delivering relevant promotional communications (with your consent).

win39 uses 256-bit SSL encryption across all pages and transactions. win39 does not sell personal data to third parties for commercial purposes. For full details on data retention, third-party data sharing, and your rights as a data subject, please refer to the Privacy Policy.

To the fullest extent permitted by applicable law, win39 and its officers, directors, employees, agents, and licensors shall not be liable for:

• Any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or in connection with your use of the Platform, even if win39 has been advised of the possibility of such damages.
• Loss of profits, revenue, data, goodwill, or anticipated savings.
• Any losses arising from unauthorized access to your Account resulting from your failure to safeguard login credentials.
• Any interruption, suspension, or termination of the Platform caused by events outside win39's reasonable control, including but not limited to internet outages, DDoS attacks, natural disasters, governmental orders, or third-party service provider failures.
• Any errors in odds, game outcomes, or settlement results caused by data feed failures from third-party providers, provided win39 acts promptly to correct such errors upon discovery.
• Any tax liability arising from your winnings in your jurisdiction. It is your sole responsibility to comply with all applicable tax obligations relating to gambling winnings.

win39's total aggregate liability to any Member in respect of any single claim or series of related claims arising under or in connection with these Terms shall not exceed the total amount deposited by that Member in the twelve (12) months immediately preceding the event giving rise to the claim.

By win39. win39 reserves the right to suspend, restrict, or permanently close any Member Account at any time, with or without prior notice, in the event of:

• Breach of any provision of these Terms and Conditions.
• Suspected fraud, identity theft, money laundering, or any other unlawful activity.
• Failure to complete KYC verification within the required timeframe.
• Receipt of a chargebacks or reversal request on a deposit.
• A legal order, court injunction, or instruction from a regulatory authority requiring account action.
• The Member being identified as a Politically Exposed Person (PEP) without prior disclosure.

In cases of Account suspension pending investigation, win39 will notify the Member via the registered email address and outline the steps required to resolve the matter. Funds held in a suspended Account will remain frozen until the investigation is complete and a determination is made.

By the Member (Self-Exclusion or Voluntary Closure). You may request voluntary Account closure at any time by contacting win39 support. Voluntary closure requests will be processed within 2 business days. Any remaining real-money balance (excluding Bonus Funds subject to active wagering requirements) will be returned to your registered payment method following a KYC review if one has not already been completed.

Members who wish to take a break from gambling rather than permanently closing their Account may use the self-exclusion or cooling-off period tools available in the Account dashboard. Guidance on these tools is provided on the Responsible Gaming page.

win39 reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, win39 will notify Members by one or more of the following means:

• A prominent notice displayed on the Platform homepage or Account dashboard upon login.
• An email notification sent to the Member's registered email address.
• An updated "Effective Date" and version number at the top of this Terms and Conditions page.

Your continued use of win39 after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using win39 and may request voluntary Account closure in accordance with Clause 11. win39 recommends that you review these Terms periodically to stay informed of any updates.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with international gaming law principles and the laws of the jurisdiction in which win39 holds its international gaming license.

Dispute Resolution Process. In the event of a dispute between a Member and win39, the Member is encouraged to contact win39 customer support in the first instance. The win39 support team will endeavor to resolve all disputes promptly and fairly, typically within 5 to 10 business days of receiving a formal complaint.

If a dispute cannot be resolved through the internal complaints process, either party may refer the matter to the applicable dispute resolution body designated by win39's licensing authority. Details of the applicable dispute resolution body are available upon request from win39 support.

Indonesia Market Notice. win39 acknowledges that online betting is subject to legal restrictions in Indonesia. By using win39, Members confirm that they have independently assessed the legal position in their jurisdiction and that they access the Platform at their own risk and responsibility. win39 does not represent that its Services are legally permitted under Indonesian law, and makes no such representation to Indonesian residents.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to exercise any rights described herein, please contact the win39 support team through any of the following channels:

• Email: support@win39.cam — please include your registered username and a clear description of your query.
• Live Chat: Available 24/7 via the in-app live chat feature accessible after logging in to your Account.
• WhatsApp: Contact details are available in your Account dashboard after login.

win39 customer support operates around the clock, 24 hours a day, 7 days a week, including weekends and Indonesian public holidays, in Western Indonesia Time (WIB, UTC+7). Native Indonesian-speaking agents are available at all times to assist Members who prefer to communicate in their first language, even though the Platform itself operates in English.

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page or contact support directly. All responsible gaming requests are treated with the highest priority and processed without delay.